NTA’s family approach to business is key to success

When it comes to customer service, NTA has a long history of going above and beyond. The founders of NTA were focused on building a company whose brand was synonymous with quality and integrity. With that vision in mind, the philosophy of treating clients and employees like family provides a clear path for the high standards that exist today. As part of the Code Council family of solutions, embracing the ICC initiative of “Extraordinary Service…Every Time” has been part of our company culture since its inception in 1976.  In fact, beyond customer service, we aim to create a customer experience where the holistic perception of the NTA brand extends to all facets of our interactions.

NTA has a set of guiding principles that helps to maintain our workplace culture. Our focus begins with a responsibility to protect consumers. Focusing on consumer safety sets the tone for everything we do. Our goals are to protect consumers, empower employees, build customer loyalty, and grow our business.

Protecting consumers

First and foremost, NTA has a responsibility to protect consumers and uphold the building codes. We believe in the “American Dream,” and the chance for every family to live in a safe environment. This mindset instills a sense of responsibility to society and focuses on the importance of the work we provide.

Empower our people

Our team is dedicated to helping clients build better and safer products. By investing in our employees, NTA encourages professional development while building a culture that emphasizes trust, transparency, communication, and family values. By taking a family approach to growing our business, we see a higher level of dedication, teamwork, and passion. NTA believes our people are the backbone of our success.

Build customer loyalty

Our Family approach to business extends to our clients. Our first goal when working with a client is to respond quickly. NTA is dedicated to extraordinary customer experience, and part of this dedication is to respond to inquiries and phone calls as soon as possible. We thoughtfully and empathetically ask questions that assist in getting a full understanding of the customer needs. Our team has been trained to personalize every interaction – whether basic or complex– and always provide the exceptional service we’d want to experience ourselves!

Grow our business

NTA’s dedication to positive customer experience is essential to the success and growth of the business. We understand that delivering a turn-key customer experience will result in higher customer satisfaction, increased customer loyalty, greater client retention, and ultimately revenue growth. This virtuous circle provides the company with resources to invest in the aspects that improve every aspect of our brand.