The customer comes first with ICC-SRCC

Superior customer service is a day-to-day, person-by-person achievement for staff at the ICC Solar Rating & Certification Corporation (ICC-SRCC). For a first-time, small start-up business owner, the solar-water-heating certification process seemed overwhelming. ICC-SRCC Participant Support Specialist Arlene Kennedy went the extra mile, guiding the owner through the certification process, renewal process, invoicing, fee schedules and other processes over the course of a year with exemplary professionalism and courtesy. The following is what he had to say about his experiences working with Kennedy:

• “I would like to commend Ms. Arlene Kennedy for service above and beyond the industry norm in the 21st century.”
• “For over a year, Ms. Kennedy has guided me through the certification process, renewal process, invoicing, fee schedules and a myriad of other processes and information, and made the seemingly difficult task relatively easy. Ms. Kennedy always called me back or replied to my email immediately.”
• “The solar-water-heating certification process, for a first-time, small start-up business, seemed overwhelming. The pages of documents, definitions, fees and technical information were very confusing and intimidating. Ms. Kennedy guided me through the certification process via many lengthy phone calls and emails.”
• “The exemplary service, professionalism and courtesy afforded me by Ms. Kennedy should be commended and rewarded. I am always astounded by the extent of her assistance to me and my company, and the speed with which she assists me! I should also add that she ALWAYS treated me with the utmost professionalism and courtesy!”
• “It is a great compliment to you if all of your staff members are striving to provide this type of exceptional service. Please accept my sincerest appreciation and thanks for a job well done!”

Need certifications or listings of solar heating and cooling products? Visit ICC-SRCC online today.