What to expect at a Pearson VUE test center.

• Log in to myICC: You must be logged in to myICC to make an exam purchase.
  • If you think you may already have an account, please contact us before creating a new one so we can ensure all of your information stays under one account.
• Pay Before You Schedule: You will be required to pay for your exam first before you can schedule if you are taking a National Certification, California, or UST/AST  exam via CBT or PRONTO.
•  You have one year (365 days) to schedule/reschedule your purchased exam
• Exam Attempts: For National and UST/AST Certification Exams, you will have six exam attempts within a six-month period. You are responsible for paying the exam fee at every attempt. Once you have attempted an exam six times, you must wait six months from the first attempt to register again.
• Please Enter Your Legal Name Only: You must enter your first and last LEGAL NAME exactly as it appears on the identification you will present before testing. If there is not an exact match, you will not be able to take your test and you will not be reimbursed for any fees paid.
• Identification: You must have your government-issued photo identification ready to show the proctor (e.g. driver's license, passport). The identification must: •have the same legal first name and last name that matches your exam record  •not be expired •be original (no photo copies) •have a signature

ICC Certification exams are purchased directly through the ICC Storefront.

Login to your myICC and select the “My Exams” tab.

How to Register for a CBT exam from myICC

To register to take a Code Council computer-based exam, visit Pearson VUE’s website at www.pearsonvue.com/icc or call Pearson VUE at 1-877-234-6082 (only for non-DBPR candidates).

Visit our Exam Catalog to determine the EXAM ID and EXAM TITLE of your exam as you must provide this information whether registering online or by telephone.

Contractor/Trades FAQs
How to Register for a Contactor/Trades CBT exam 

How do I cancel or reschedule my exam?
To change or cancel your reservation without monetary penalty, you must notify Pearson VUE two business days before the time and date of your scheduled examination. When this is done, the fee from your first appointment will be applied to your new test date. If you call Pearson VUE less than two business days before your scheduled examination, you will be charged the full examination fee. The fee from your first appointment will be owed in addition to the fee for the new test date.

What if I can’t make it to my test?
There are no refunds for examinations not taken. All candidates seeking excused absences must submit written verification and supporting documentation of the situation to Pearson VUE within 14 days of the original examination date. Illness excuses must be written by the attending physician. Inclement weather is not acceptable as an excused absence. If, on the day you are scheduled to test, you are unable to attend the examination for which you were scheduled, you may be excused without monetary penalty for the following reasons:

• Documented illness, either yourself or immediate family member;
• Death in the immediate family;
• Disabling traffic accident;
• Court appearance or jury duty; or
• Military duty

Written verification and supporting documentation for excused absences must be submitted to the Pearson VUE Program Coordinator by phone for Contractors, call 877-234-6082 and for Certifications call 800-275-8301 within fourteen (14) days of the original examination date.

If you are absent from an examination that you were scheduled to attend, and you did not reschedule or cancel according to the policy, you will owe Pearson VUE the full examination fee for that missed examination.

If there’s an emergency, we ask that you contact Pearson Vue within 48 hours of your scheduled exam. If the emergency in question does not allow for the 48 hours’ notice, please contact us and we’re happy to discuss your situation with you.

If you need special arrangements for testing, please call 1-800-466-0450 to request special testing services. This telephone number is available for reservations Monday through Friday, 7:00 a.m. to 6:00 p.m. CST.

Pearson VUE certifies that it shall comply with the provisions of the Americans with Disabilities Act (ADA). All examination sites have access for candidates with disabilities. Click here for complete information on Pearson VUE ADA accommodations. Select the test program (International Code Council) for complete instructions, including the Guidelines for Candidates and required documentation.

Pearson VUE will provide auxiliary aids and services, except where it may fundamentally alter the examination or results. It is recommended that you submit a written request for special test arrangements and services approximately two to three weeks in advance of your desired test date. In addition, candidates should indicate when registering for re-examination that special arrangements were made or services used for the prior test administration, and that these services will be needed again for the upcoming test date. Supporting documentation can be faxed to 610-617-9397.

Pearson VUE is equipped with TDD (Telecommunications Devices for the Deaf) to assist deaf and hearing-impaired candidates. TDD calling is available during standard business hours through a special Pearson VUE toll-free number, 1-800-274-2617. This phone number is for express use by candidates with compatible TDD equipment.

Pearson VUE will determine the time and place of specially arranged examinations and confirm these arrangements with the candidate directly. In some cases, there may be an additional fee for special arrangements.

In the event that an examination is offered only on Saturdays, candidates who cannot take the examination for religious reasons may request a non-Saturday test administration. Such a request must be put in writing on official stationery by your religious advisor and sent via fax machine, or mailed to Pearson VUE.

Non-Saturday testing for this circumstance is done only on a prearranged basis.